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Responsible For Multiple Locations? We Make Facilities Management Easy

Cushman & Wakefield (formerly QSI Facilities) provides the technicians and technology to deliver a holistic plan that improves performance and lowers costs.

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Our site has moved! Click here for information, news items and thought leadership from Cushman & Wakefield’s Facilities Solutions team – a repair & maintenance management service provider that provides savings & quality service through its third party network.  The group services over 125,000 locations annually throughout the US & Canada served by approximately 50,000 service partners.  Learn how our network of facilities contractors can help with your immediate facility needs.

The Cushman & Wakefield Performance Delivery Model Results in Improved Total Cost of Ownership (TCO)​

Facility managers routinely experience trouble assessing the total cost of ownership (TCO) of assets due to poor visibility into actual asset value and costs, budgeting and maintenance needs. However, using technology, including data capture and analysis, automation of business rules and performance and maintenance monitoring, Cushman & Wakefield can develop a comprehensive view into the TCO of your assets.

Cushman & Wakefield focuses on driving operational excellence through core KPIs that directly affect customer costs. The Performance Delivery Model 3-step process of Identification, Implementation, and Optimization Cushman & Wakefield customers drive a typical savings of 20-30% resulting in a reduced total cost of ownership.

Business Assessment

  • Spend Identification
  • Spend Categorization
  • Scope Confirmation / Development
  • Performance Gap Analysis
  • Location Confirmation/Vetting
  • Business Rules Definition
  • Performance Standards
  • Corporate Responsibilities / Guidelines
  • Asset Identification

Process Implementation

  • Establish spend baseline
  • Scope definition and capabilities
  • Technology Automation of business rules
  • Risk management
  • Asset Management Oversight
  • PM Program
  • Repair requirements
  • Replacement strategy
  • Strategic Account Governance
  • MRO consolidation

Optimization

  • Guaranteed Savings Profile
  • Agile Budget Management
  • HSE Alignment
  • Predictive Asset Management
  • Performance Guarantees/Fee at Risk
  • Strategic MRO and Inventory Control, Logistics Program

The Performance Delivery Model

Business Assessment

  • Spend Identification
  • Spend Categorization
  • Scope Confirmation/Development
  • Performance Gap Analysis
  • Location Confirmation/Vetting
  • Business Rules Definition
  • Performance Standards
  • Corporate
  • Responsibilities/Guidelines Asset Identification

Process Implementation

  • Establish spend baseline
  • Scope definition and capabilities
  • Technology Automation of business rules
  • Risk management
  • Asset Management Oversight
  • PM Program
  • Repair requirements
  • Replacement strategy
  • Strategic Account Governance
  • MRO consolidation

Optimization

  • Guaranteed Savings Profile
  • Agile Budget Management
  • HSE Alignment
  • Predictive Asset Management
  • Performance Guarantees /Fee at Risk
  • Strategic MRO and Inventory Control, Logistics Program
Savings Potential in Total Cost of Ownership Through the Performance Delivery Model
On-Demand Maintenance
15-25%
Project
Management
3-5%
Scheduled Maintenance
13-15%
Asset
Management
8-12%

How much is your current maintenance supplier costing you?

Knowing where you are gives you a better understanding of where you need to go. Using our Baseline Assessment, you discover where you stand in your industry. And once you get your results, you see how you gain a competitive advantage with a better facility plan.

What Cushman & Wakefields' Customers Have to Say

"You’ll always have issues, it’s how they correct those issues. That is my differentiator – it’s how you react and correct those problems. Cushman & Wakefield is good about correcting them, it’s more about reducing those problems for them."
"One advantage Cushman & Wakefield has is that they understand the business of their clients and the state of the restaurants or retail or whatever it is better than anybody is because they are there all day long."
"One provider can take care of everything that is happening in the store. Cushman & Wakefield does some good quality work, and they are always consistent."
"Cushman & Wakefield’s portal gave us total visibility into our FS spend. They provided us with a deeper perspective on our locations, enabling us to identify frivolous tickets being submitted and reduce a lot of unnecessary costs."
"Cushman & Wakefield has started to do additional reporting for us through their analytics. By conducting analytics on both the reporting and vendor usage standpoint, they can help pass on cost-saving information to us that lets us make better spending decisions."
"With Cushman & Wakefield, my total cost per call has gone down because they’ve been able to reduce the average days per completed ticket and have limited the frequency of quote failures."
"Cushman & Wakefield’s cost per transaction or billable hour is definitely greater, but they also result in fewer transactions and billable hours. They ultimately end up being a lower total cost of ownership provider."
"We have been able to leverage Cushman & Wakefield for a variety of service types, from preventive to reactive maintenance. They’re very adaptive to our needs, which has been a real benefit of the relationship. You know they can serve you along several trades and in various capacities."
"They provide the comprehensive trade coverage we need. I’ve used 5-10 trades in their portfolio, and they have 75-100 trades total. They do everything from commercial HVAC to landscaping."
"Cushman & Wakefield has a huge network and, despite our remote locations, they have been able to provide coverage for us. That coverage has been the driving factor of why we work with them."
"Before working with Cushman & Wakefield, we never knew how much we spent or where we spent it. Cushman & Wakefield’s data collection and reporting processes opened our eyes to many of the inefficiencies and costs of our operations. It was a scary look into the world of facilities for us."
"Cushman & Wakefield provides something that’s hard to get from anyone else. They have a simple payment and invoicing process. No one else even comes close because they just aren’t set up that way."
"Their platform automates my work so that my people don’t have to attach a PDF to send to them on the specs of the equipment that’s broken. When my people update Oracle, it updates their platform. It also provides frequent customer alerts as well, keeping everyone updated on work order status."
"They really are a customer-oriented company. Cushman & Wakefield’s team members are people I’d play golf or go to functions with – they are people I want to spend time with, and there’s a lot of value to that."
"Cushman & Wakefield’s communication sets them apart. We are constantly in communication with them, particularly with the support staff. It’s really a partnership."
"Cushman & Wakefield has positioned itself as a networked provider with a large network of vendors, who will work to provide you coverage even in remote locations. They deliver quality service with better data and process visibility, which all drive great value for us."
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Talk To An Expert

Meet with someone from the Cushman & Wakefield team who discovers what you need.

Get A Custom Plan

Your Cushman & Wakefield expert gives you a solution designed for your company.

We Go To Work

With a custom plan in place, we connect skilled experts to manage what you need done.

When it comes to choosing a Multi-Site Facility Management Services Provider there are things that matter most:

Total Cost of
Ownership

Most people make the mistake of focusing only on the hourly rate to repair or replace something. But by thinking big picture, you add money to your bottom line.

Trusted Facilities Partner

There’s a lot that happens in your buildings, and having disconnected service providers compromise your business. Instead, you need a team of trusted, reliable partners ready to handle everything you need.
24/7

Contact us anytime, even during emergencies

0 hrs

Our average response time to your work orders

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Cushman & Wakefield employees and contractors based in the U.S.

24/7

Contact us anytime, even during emergencies

0 hrs

Our average response time to your work orders

0 %

Cushman & Wakefield employees and contractors based in the U.S.

$ 0 M

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white paper download

Taking a Look at Total Cost Ownership In Facilities Management

Few concepts resound with the C-Suite like total cost ownership. While total cost ownership in facilities management appears simple, facility managers must consider the purchase costs of assets, reactive maintenance, operating costs and future replacement costs when assessing total cost ownership. Yet, applying this concept across the scope of facilities management requires a deeper analysis driven by accurate data.
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