Blog

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Creating Facilities Management KPIs

Facilities management has grown accustomed to the use of key performance indicators (KPIs) to oversee operations. Unfortunately, more facilities managers are starting to suffer from immense data fatigue, and having too many KPIs is just as bad as not having any. To ensure your facility tracks quality metrics, follow these steps in creating effective facilities management KPIs.


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Best in Class Facility Management: Habits of Successful Facility Managers

Facility managers are critical to maintaining your brand’s image. They oversee maintenance, ensure your facility is in tip-top shape, leverage the power of modern technology to lower costs, refine your team’s talent and ensure success. Having the right facility manager for your company is key to lasting return on investment, and the key to best in class facility management lies in these five habits of successful facility managers.


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News

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QSI Facilities Acquires Emcon Associates, a Leader in Facilities Maintenance and Management Services

COLWICH, Kan., June 7, 2017 — QSI Facilities, a leading provider of facilities maintenance and construction services nationwide, has acquired Emcon Associates Inc., a facilities maintenance and management company serving clients in the retail, banking, restaurant and hospitality, healthcare and manufacturing sectors. Both companies share a long history of providing high-performance solutions to help facilities managers improve service levels and reduce the total cost of operations.

“We are proud to welcome Emcon’s founders Mike Cocuzza and Mike Michowski along with Emcon employees, customers and field partners to the QSI Facilities family,” said Joe Kirmser, CEO of QSI Facilities. “Both companies share remarkably similar cultures, values, services and market segment experience. We look forward to leveraging our combined strengths to create even greater value for our customers and field partners.”


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Zan Compute and QSI Facilities Partner to Realize Building IOT in Soft Services

Santa Clara, CA, January 18, 2017 (Newswire.com) – Zan Compute Inc and QSI Facilities announced today that they have entered into a partnership agreement whereby QSI will handle the installation, configuration and maintenance of Zan Compute’s Sensor devices in the building IOT space.

Zan Compute’s smart building IOT solution applies advanced machine learning techniques for prediction and insights on data from customer sites. This requires proper installation and maintenance of Zan sensor devices. QSI Facilities, a leader in high-performance facilities maintenance, has significant experience and depth in this space with a network of over 50,000 network partners across North America.


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Quality Solutions Changes Name to QSI Facilities

Colwich, KS June 9, 2016 – Quality Solutions, a leading provider of facilities maintenance and constructions services, has changed its name to QSI Facilities, launched a new website and introduced a new approach for overcoming value leakage in outsourced facilities services.

“We changed our name to QSI Facilities and created a new website as part of a larger strategic initiative to help clients gain control over facilities management outcomes and costs,” said Joe Kirmser, CEO of QSI Facilities. “Facilities management executives across all industry sectors are challenged to reduce costs. However, many proposals that appear to offer savings during the procurement stage actually end up increasing total cost of operations (TCO) over the term of the engagement.” Kirmser reported.

Value leakage is the difference between what is promised at the procurement stage and what is actually delivered over the length of an outsourced services agreement. Losses from value leakage, caused by billing inaccuracies, slow response times and service quality problems, represent 20 percent or more of the total amount companies spend on outsourced services, according to a report by The Shelby Group, a procurement and sourcing consulting firm.

QSI Facilities has developed a four-pronged approach for helping clients overcome value leakage that includes establishing industry standards, employing performance analytics, optimizing field processes and developing hiring and training tools for field services partners. The company provides facilities maintenance and construction services to premier brands in the fields of retail, food service, commercial/industrial real estate and many other market segments.

About QSI Facilities

Located in the nation’s heartland just outside Wichita, Kansas, QSI Facilities has grown over the past two decades to become the nation’s top-performing provider of facilities maintenance and construction services. QSI clients include premier brands in retail, food service, commercial/industrial real estate and many other market segments. Last year, QSI completed more than 250,000 work orders covering 75 skilled trades at 100,000+ client locations in the U.S., Canada and Puerto Rico. QSI’s Six Sigma trained project teams take a data-driven approach to working with clients and their network of high-performance field service partners to measure, manage and improve facilities performance and cost control.


Videos

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Overcoming Value Leakage In Outsourced Facilities Services

VIDEO: This 3.5-minute video provides insight into the problem of Value Leakage in outsourced facilities services, along with an overview of QSI’s four-pronged approach for helping clients take control over facilities outcomes and costs.


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Articles

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Overcoming Site Managers’ Resistance to Change

INTERVIEW: Regus is the world’s largest provider of workspace with more than 1,000 locations currently in the U.S., Canada and Puerto Rico and 2,600 locations worldwide. In 2014, Regus U.S. began to centralize management of facilities maintenance functions in an initiative led by Jeff Lipes, the director of procurement and facilities. We sat down with Jeff recently to learn more about the business objectives, challenges and opportunities associated with this initiative.


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Minimizing the Impact of Value Leakage in Facilities Services

INTERVIEW: Value Leakage is the difference between what is expected at the procurement stage and what is actually delivered over the course of facility services engagements. We sat down with Joe Kirmser, CEO of QSI Facilities, to learn more about the problem and get his views on what facilities management executives, service providers and contractors can do to reduce its negative impact on operations costs.


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Reducing the Total Cost of Ownership (TCO) for HVAC Systems

INTERVIEW: Keith Wagner is a co-owner of Absolute Air Systems in Algonquin, IL. An industry veteran with two decades of HVAC installation, maintenance and repair experience, Keith believes that facilities managers can realize significant savings by making more informed decisions on their systems. In this interview, Keith offers practical insights for reducing Total Cost of Ownership for commercial HVAC systems.


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Industry Reports

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Evaluating Total Cost of Ownership in a RFP

PRSM Association Best Practice Report: Are you asking the right questions when it comes to finding the right facilities maintenance firms? What other factors should you be taking into consideration when you’re determining best fit? Find out more based upon a PRSM Association Best Practice Report today!


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Case Studies

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Facilities Maintenance: Achieving $1.5M in Annual Savings

Learn how QSI Facilities helped a national pet retailer reduce average work order costs by 20 percent.


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Facilities Maintenance: Reducing Costs and improving Scalability

Learn how QSI Facilities is helping the leader in workspace solutions reduce costs and improve performance nationwide.


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Emergency Services: Re-Open for Business in Record Time

Learn how QSI Facilities helped a store in California quickly recover from damage caused when a stolen vehicle destroyed its front entrance.


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National Projects: An Overnight Sensation

Learn how QSI Facilities helped a national wireless retailer upgrade nearly 1,500 stores while remaining open for business.


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Construction Projects: A 220 Store Build Out With No Downtime

Learn how QSI Facilities completed build-outs for a leading electronic retailer in 26 states without business interruption.


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Literature

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Corporate Brochure

Download the QSI Facilities Corporate Brochure


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Capabilities Overview

Download the QSI Facilities Capabilities Overview


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128 N. First Street, Colwich, KS 67030
TEL: 888.328.2454

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